Civil service Job
Civil Service Judgment Test Questions and Answers – Are you about to take your civil service online assessment test? Are you looking for some Civil Service Test Questions to help you prepare for your test? Read through this page to get some civil service test questions.
Question 1: A senior manager has asked you to create a report on a new piece of software. You are to include recommendations on whether to invest in it. However, you have not heard of this software before.
What do you do? Select one Most and Least
a. Conduct online research on the software to gain an understanding of its features.
b. Identify a colleague who may have heard of the software and ask them for initial guidance.
c. Ask your manager further questions about the software to help get you started.
d.Look through any documentation you may have on the software to gain a better understanding of it.
Question 2: You are leading a team of administrators. On two separate occasions over the last two weeks some confidential files have been left out when you have arrived in the office. Policy states that these files should be securely locked away when not being used, and all staff should be aware of this. There have been no issues of this kind previously. Rate the effectiveness of the following action that you could take.
a Do not say anything as this has only happened twice. Closely monitor the situation and take action if you notice this again
Answer: Counterproductive
b. Try to find out as much information as possible about what happened, and ensure that procedures are put in place to prevent this from happening again.
Answer: Effective
c. Email everyone in your team about the two incidents and ask them if they could be more careful in future when handling confidential documents.
Answer: Fairly Effective
d. Thoroughly review all security processes and take action to remind all staff of the policy that is in place.
Answer: Effective
Question 3: Your manager is writing a report about the success of a new initiative. She has a very tight deadline and has asked you to help by collating feedback on your team’s views of the initiative, which they were asked to provide by lunchtime today. You are due to send her a summary report by the end of the day. It is 4.30pm and you are reviewing your final draft. However, you have just received an email from a colleague, detailing her views. Her feedback is very different compared to the rest of the team, but it is interesting and relevant. You are concerned that you will not be able to fully incorporate this feedback and meet the deadline.
a. Explain the situation to your manager. Request some additional time so that you can incorporate this extra feedback in the report
Answer: Fairly Effective
b. Do not include or reference your colleague’s feedback as they missed the lunchtime deadline. Send them an email to let them know
Answer: Ineffective
c. Fully incorporate this additional feedback and make sure the report represents all of the views in the team, even if this means missing the deadline
Answer: Counterproductive
d. Send over the report as it is, but provide the additional feedback separately to your manager when you share the report with them.
Answer: Effective
Question 4: Your colleague needed help with a project and invited you to a meeting to run through the process. In the meeting, they outline a step-by-step process for delivering the project. However, some of the steps seem unnecessary to you.
What do you do?
a. Ask your colleague why they think all the steps in the process are necessary.
b. Let your colleague use their process, as having more steps will not impact the project.
c. Highlight which steps you think are unnecessary and offer an alternative idea.
d. Tell your colleague to remove the steps in the process that you think are unnecessary.
Question 5: You have been passed the information below to review for a security check. Today’s date is 4th June 2020. All individuals seeking employment are required to undergo security checks consisting of identification and proof of address.
Acceptable documentation for security checks (one from each column is needed)
Identification, Proof of address (Dated within the last 6 months), Valid British / EU Passport, Valid Non–EU passport together with relevant Work / Remain Visa / Permit, Recent Utility bill (mobile phone bills are not accepted), Local Authority Tax bill, Bank, Building Society, or Credit Card statement, Mortgage Statement
Note Original documents must be provided. Copies are NOT acceptable.
Casework file: Ali Bridgewater
Date of Birth 05.08.1994
Notes 06.05.2020
-British passport submitted on 5.5.20 and confirmed as acceptable for identification
-Copy of bank statement also submitted, but this was a copy not an original.
– Letter sent returning passport and requesting original bank statement.
Notes 13.05.2020
Call from Ali about security check. Explained that she did not have an original printed bank statement as all statements were electronic.
She recently moved in with family, so she does not have any bills with her name on going to her current address.
Discussed contacting bank to see if she could get them to print and send her a bank statement.
Notes 29.05.2020
Original bank statement received from Ali (attached).
Ali Bridgewater
17 Lightside Crescent
Stonesfield
BU34 7SD
Date
Reference
Withdrawal
Deposit
Balance
27.11.2019
[REDACTED]
Based on the information provided, rate whether the following statements are: Definitely True, Probably True, Definitely False, Probably False or Cannot Say
1: The bank statement Ali initially sent in should have been accepted as proof of address
Final Rating: Definitely False
2: Ali’s identification has been confirmed
Final Rating: Definitely True
3: Ali has now provided everything necessary to complete her identity check
Final Rating: Definitely False
4: The date of the transactions on Ali’s bank statement mean that this cannot be accepted.
Final Rating: Definitely True
5: The bank statement is the only document Ali has with her current address.
Final Rating: Definitely True